Complaints Procedure

Insanity Radio is committed to making sure that all the shows we broadcast are clean and in good taste. All presenters are required to follow a set of guidelines and rules as to what can be discussed. If you wish to make a formal complaint to the station, this page explains the process.

You can send your correspondence via email to [email protected], or post to the below address. We are unable to accept complaints over social media and the telephone.

ATTN: COMPLAINTS
Insanity Radio
The Students’ Union
Egham, Surrey
TW20 0EX

Complaints must include the following details:

  • Your name and contact information
  • Reason for complaint/what content you found objectionable
  • The time and date of the programme (if referring to on-air content – the more accurate a time you can provide, the faster we’ll be able to assess your complaint)

Your complaint will then be handled in confidence by the station’s management team, the Insanity Radio Media Board and, if necessary, the Co-President of Royal Holloway Students’ Union.

Complaints must be made within 20 working days of the programme airing, but we recommend making a complaint sooner so that, if you are unhappy with the resolution, you can contact Ofcom. You will be notified of the outcome in a reasonable timeframe after your complaint is submitted. Complaints need to be made within this timeframe as we do not store audio recordings of programmes for more than 50 days as it would use an unreasonable amount of storage space.

If you’re not happy with the resolution of your complaint, you can contact the independent regulator Ofcom and submit a complaint. However, you must do so within 20 working days of the programme airing (for the same reason as explained above). For more details on how this complaints procedure works, visit Ofcom’s Frequently Asked Questions page.